Delivery and Returns

All the Pithys are hand-painted in my workshop and the majority of them are handmade to order.
I usually have just a small stock of ready-to-go items.
This allows me to be able to manage the manufacturing process of my small business.

For this reason, please allow 2-3 working days before shipping.

Spain delivery time is 1-3 business days after shipping. You will receive an email when your order has shipped.
Standard Europe delivery time is 7-10 business days after shipping. You will receive an email when your order has shipped.
Standard USA delivery time is 15-20 business days after shipping. You will receive an email when your order has shipped.

>> Due to COVID-19, delays should be expected. Many countries have implemented special measures to combat the spread of COVID-19, especially for signature service to maintain social distancing.

What are my delivery options?

BARCELONA
Pick-up at my studio (Gràcia Neighborhood) Free
Delivery: Correos Express 2,90€ (Delivery in 1-3 working days)
SPAIN
Delivery: Correos Express 2,90€ (Delivery in 1-3 working days)
EUROPE
Standard Delivery 5,00€ (Delivery in 7/10 working days)
Express Delivery 10,00€ (Delivery in 2-4 working days)
USA
Standard Delivery 5,00€ (Delivery in 15/20 working days)
Express Delivery 18,00€ (Delivery in 3-5 working days)
How do I return an item?
You can currently return your items up to 30-days after you receive them for a full refund or exchange. Items must be in the same condition as received and in their wooden packaging (if they have). To return an item, it is not necessary to use the same folder or box you received.
For hygiene reasons, earrings cannot be returned or exchanged unless faulty.
Please email me at info@pithylab.com to let me know and post back your items:
my address is Rita Conti | Carrer de Sant Lluis 49 | Local 2 | 08024 | Barcelona | Spain
I recommend using a tracked or signed for service to ensure your items arrive safely.
I have received a faulty item.
If an item you receive is faulty, please email info@pithylab.com to let me know as soon as possible. Please include a photo as it is handy for me to see what has happened.
I carefully make all my jewelry in my atelier and I do a quality control before the items leave the workshop. However, faults can occur or jewelry can be damaged in the post.
If your jewelry is faulty, I will repair or replace it free of charge.
Thank you for your understanding.

For any other questions, reparations, doubts or custom orders you can contact me at info@pithylab.com.

I will be happy to help! Thank you.